We in south Bannerghatta road were excited when a super market opened in Royal Meenakshi Mall, the HyperCity store was big and had a good range of products. Well, thats the only good part to it, the rest is down right 3rd rate.
First, for such a big store they dont have a process, their Staff are hardly trained, they cant speak the local language. The billing takes forever, they have to consult their superiors for everything. They offer you some membership card but cant tell you what it offers, infact even if you buy in thousands your points hardly go up.
Product delivery and tracking is a ridiculously shameful, utter chaos as none what they say and what their call center have told us. It took them a month to deliver a furniture that too damaged .with 30 calls two and fro .the nightmare is not yet over.it took further 20 calls and visits to the store to get them to assemble it. The worst part is they keep promising tmw, but that tmw never comes.
To add on, the staff dont know how to handle a discount, a return or a offer, its just utter chaos, they make you run behind them all over the place, further calls to their illiterate managers. By far its the worst managed store in the world, its really a shame and sad. Hope you guys reform, else with the competition you are going to perish.
Overall:
Store range & Price - Good
Decor - Fair
Customer Service - Its bull
Delivery and After Service - further Bull
Staff Knowledge - They need to be sent to school