Exchange bonus not recieved
I bought an Hyundai Accent from "Blue Hyundai-Bangalore" on 30th June 2010.
I am supposed to get exchange bonus of 10, 000 Rs for Old Maruti-800. I have submitted all necessary papers and it has been received at head office too.
Now it is almost 5 months since I bought car, but still I didn’t get the exchange bonus.
Every month dealer is giving me some assurance, but nothing is happening.
When I called ASM, then he spoke very rudely.
Dealer is having time to handover the new car key/ chocos/ photos, but he doesn’t have time to look into this matter.
This is really a height of shamelessness from HMIL and Dealer. They are giving lot of promises, While buying new car. But later on they don’t know what they had promised.
I am following-up with Blue Hyundai Dealer(Bangalore) and Area sales manager, but nobody is giving me satisfactory answer.
One side HMC is taking feedback on customer satisfaction, on the other side they are not taking any actions on existing feedback.
Please note that if a customer buying car of 6 Lakhs Rs, then he/she is not really bothered for 10000 Rs.
If HMC can produce good cars, then why they can’t satisfy customer for such small reasons. What ASM and Other company officials are doing?
I would like to suggest customers to go for cash discount on the spot. Don’t come into any assurance, because there won’t be anybody to fulfill the same.
Manish Bansal(9845012505)