I have a terrible experience with Santro. Dealers are more concern with extended warranty and service packages. But they are not sincerely maintaining the car. For them service is just a wash of the car.
They do de carbonization . which apparently damanges the engine if done for more than 1 time. Company also encourages this. Or else they would have advertised and informed the consumers.
Life of the engine is just 70 thousand kms . you need overhauld after that. Even disel engines dont require overhauling at 70.
Resale is bad. even if you want to maintain the car you cant . company is not supportive also and dealers are doing their own thing. korean na after call . not bothered about customer service and in India . treat them like Indians is their attitude.
Better go in for a maruti atleast they show some respect for customers and also stronger cars with good resale.