I am posting an extract of the letter which I posted to all other concerned persons in the last 5 months including the ombudsman and the planned consumer court case. Please read and beware of icici and its own people.
I have been account holder with ICICI. During the week of 14/Sep/2015, ICICI marketing team called to inform about their product named some wallet something. I told them as I am not interested in their product . Though I was not interested, they deducted the amount of Rs.1799 for the product from my account on 16/sep/2015.
While checking the statement online, I saw this unauthorized debit shockingly. When raised a complaint about that debit, ICICI reversed the amount. As stealing the money from customers account is not an usual or an acceptable action by the bank staff, I asked ICICI team to justify the reason for such unpermitted debit from my account. As a uniform technique, all their staff was issuing apology only, nothing more and no clarification as why they committed such fraud transaction.
For every crime, we cannot simply close it by a verbal apology and if it were so, we would not need laws, court, judicial system etc as criminals can offer apology and go home. Realizing that fact that apology is not a acceptable grievance redresssal, I kept reaching out to different teams in ICICI one after another for a proper redressal as listed below. But in all the cases, my complaint was ignored irresponsibly and was treated with carelessness. After few weeks, they came up with excuse as they terminated the staff who committed the transaction. I asked ICICI to show proof of that termination which they replied they cannot share internal process details. If their action cannot be seen what they have done, we have no reason to believe those frauds immediately when they simply say so.
i. No action was taken when customer support team was approached(with mails/conversations happened in Sep to Dec time)
ii. No action was taken when customer service head headservicequality@icicibank.com was approached(with mails/conversations happened in Sep-Dec)
iii. No action was taken when home branch mAnasultanger was approached. He was more busy in fiddling with the phone than listening to the complaint(in Dec)
iv. No action was taken when there was written complaint handed over to the home branch but simply acknowledged by them with a seal(in Feb)
v. No action was taken when escalated to Principal Nodal officer by registering the complaint on ICICI website(in Feb)
vi. No action was taken when forwarded the complaint to all higher levels seniormAnasultangement@icicibank.com/mAnasultangingdirector@icicibank.com/headsouthzone@icicibank.com email ids(in Mar)
vii. No action was taken when the complaint letter was register-posted to Ombudsman(located at Fort Glacis, Chennai)(in Mar)
ICICI bank’s fraud transactions and their consistent negligence on our complaints is irritatingly UNACCEPTABLE.