I had ICICI BANK in very high esteem unless I visited their Sec-18, NOIDA Branch in Nov.2018 for some DMAT work. I found the behavior of staff at their branch very bad. There is no body to heed to your complaint in this regard. The Relation Manager(RM) to whom your account is assigned is no help to you. Even the advice given to me regarding investment resulted in loss. I am mentally so down that I can not visit the branch again.