I opened 2 savings accounts with ICICI Bank at Andheri, Mumbai in early 2000’s. A year later I was talked into opening another acct. there by the sales staff doing their promo. I deposited Rs.5000 to open acct by check from my active acct.
I never did any transactions here. and it became a dormant/inactive acct. Initially, I never received any statements also. Finally, I got one and contacted the bank branch, verbally, by phone, via e.mails and letters. I even filled out the acct aclosing letter. NOthing happened, except, the bank started charging me dormant acct fees and interest which by end of Nov. has built up to Rs11, 000 plus. Customer care dept. says they can not do anything, the bank manager can. He does not want to cancel the debit balance and wants me to pay.
I am trying to contact the chairman/CEO’s office now. OR I will pay the wrong fees and close my two other accts and transfer the biz to another bank. It really stinks.
Abul Meghani