This bank completly spoilt my international travel exprience with its defunct systems, outdated policies and inefficient staff. Right from the start I faced a lot of challenges while planning my international travel. The transaction does not go through on a lot of websites and they block your account in case you do a forex transaction or do a petty payment of Rs. 3000 for hotel booking while abroad. Everything is suspicious according to their hyper systems and they block your card/mobile app/netbanking everything disabling you from using your own funds when you need them the most. Inspite of explicitly talking to their customer care executives and informing them of my travel plans neither was I able to use my card at ATM and they also blocked my accounts rendering it impossible to have access to my own funds.
It has been nothing but disgusting to deal with their staff as well as they dont empathise an solve your problems. They just try to shove it under the carpet and keep repeating the same lines. Even the bank manager where my account is acts in an evasive manner and does not wish to help.