Brand has made a joke of its RM services and commitments leaving customer in no man’s land. Relationship manager is service to make customers life easier instead they have made is miserable breaching every commitment made to me.
Such useless people instead gets promoted and leave customer unattended. Branch managers esp Vashi branch doesn’t take any responsibility of their own subordinates and still call themselves manager. They have lost my papers taken over 3 months back validated against original to enroll in scheme and conveniently shying away from responsibilities. People in branch themselves don’t understand products and advice customers with false promises. I have raised complaint to at least 3 branches, customer services and raised complaint as well but no concrete action taken.
Longer you are with ICICI more are they abusing customers with poorer service. I strongly advice to look for alternate better bank who values customer, looks to build trust and make attempt to remove inefficiency rather than ignoring