Hello,
I am having ICICI bank account for more than 2 years. I learned something new about them. Somehow my ATM card didn;t worked in one of the Mumbai ATM center and it was blocked. It worked just day before in Pune. Then I tried calling customer service phone from ATM but it was not functional. Later on I called customer support and they told me that they can reset and send me pin at residential address. I work in pune and my home address is mumbai. So later on I went to bank in pune and thought I can withdraw using withdrawal slip. But that option doesn;t work.
They have 7 counters but only 1 was functional for customer support ( ICICI - Aundh Branch ) After waiting for more than 30 mints. They told me that they will charge Rs.25 for special withdrawal request. I told them that they should waive this fee considering fact that I need to withdraw money and I don;t have my cheq book in pune. But ICICI Aundh - Pune branch operation manager was not ready to help me.
I told her that Rs.25 is not big amount for me but since I am holding salary account they should considered waiving off Rs.25 fee. I also asked her when everything automated and online why they can;t send me pin on my email or mobile. What is use if I am physically present in same branch why they can;t expediate this process. That way I will be able to use my ATM card. She said they can;t do that. So to withdraw your own money you have to pay money to ICICII wonder why they stopped giving good old withdrwal slip.
Finally I trf money to my friends account and requested him to withdraw money. So moral of story make sure you have at least one friend who holds ICICI bank account As ICICI bank is great if you use if wisely :-)
Thanks,
tkingpal