ICICI Bank, though initially started with good features, has slowly lost its Cutomer care attitude.
Over the years, where initially they were focussing on valued customer care service, this has slowly gained its rotten attitude from the BPO segment.
They lack basic Common sense in communication, But they are good at giving one liner/copy paste responses.
Facilities in General Insurance ensures that they do not cover the necessity and make good money out of meek indian customers.
These guys who started to drive the market by market needs are now showing that indian customers will be treated with only seller attitude.
Customer concerns are of least important
They project losses over non-maintainance of minimum bank balance and charge exhorbitantly with thier own rules. There is no concession even to a volume buisnessman.
They ensure that they make money from both parties for cheque bounces.
The process department takes their own sweet time for discussions on New buisiness in Insurance/Bank/Credit Cards
Though the bank boasts of good facility, the essense of product is lost with its customer care-less attitude.
Somebody very well pointed that I can send a mail and get my issue resolved.
Let me very well remind that these are not issues, these are bad policies that ICICI is adhering as an ethical organisation and has failed in its social responsibility to Customers in India.