ICICI bank is deducting money wrongly in the name of ECS charges. I have done ECS through paytm money for buying 5 mutual funds - 6K each on 12th september. 1 was successful & 4 failed. For 4 failed ECS ICICI deducted INR 413 four times on 16th sept. I called to call center & requested for money reversal. The girl which whom I interacted first confirmed that she will be be able to done reversal for only 2 incident so she connected me to her manager. The manager assured me that out of 4, 3 will be reversed. But now when I am checked my account again I found that ICICI deducted my money 7 times: 4 times INR 413 & 3 times INR 472. Total money deducted from my account is INR 3068 for INR 24000 ECS tranaction failed.
After multiple try I have not received my money, everytime you need to tell the bank same story. Why the money was deducted 7 times. If reversal agreed why it is not done.
I am uploading the Paytm money transaction failed snap & statement of ICICI bank. It is obvious that ECS charges of deducted wrongly.
Regards,
Ravi Ranjan Sinha
Mobile:+91-8452856933