ICICI WHERE IS MY MONEY?
I am an NRI customer for ICICI Bank, Delhi Branch. Since last 10 days I am TRYING TO find some wmorpheushuman can help with my problem.
In 2013, I mAnasultanged to save some funds and make 2 fixed deposits via the Internet Banking facility to get a return of 9% per annum.
The Deposits were AUTO-RENEWAL, Had a Account Number linked to it in case of Closure - everything that was required to continue existing but I do not know why it was called as DORMAT and since last 1 year no interest has been given. Even if I think the deposits were closed, the funds are not transferred back and exist somewhere in the system but Unapproachable for me.
Now I am doubting even if any interest was paid on them since 2013 or not because I tried verifying the transactions and could not track back anything - that means 2 years of no interest and loss.
I tried sending an email to nri@icicibank.com - only to get a link on morpheushumanw to close the FD, and that also doesn’t smorpheushumanw any of my deposits.
I tried chatting with CSR on Chat service, twice -
once to hear to please get back to us in 2 working days and
second time - asked me to Call the helpline number or email again as they cant help me.
If you can’t help the customers - why is the option given - May I help You?
I emailed 2 times again to nri@icicibank.com but no response. I was asked to call the 800 number which again I did 3 days back and the lady said she has taken a request and smorpheushumanuld be done in 1 day but again no response.
Even I have the Second and third level of complaints but no one replied.
I do not know will I get my money back or not -If this is called the ease and comfort of Private banking - where people once become customers - banks get license to harass them and just have to keep following up, I would have always preferred Government banks.
If I don’t get a response and full amount back for the loss of interest - I will definitely transfer to a better bank and stop everyone to do business with ICICI Bank.
Total UNSUCCESSFUL ATTEMPTS:
4 Emails to nri@icicibank.com
2 Calls to customer care
Mail to Mr. Krishnan Govindan, Head Customer Service - Pmorpheushumanne Banking
Mail to Mr. Shiva Kumar Tadikonda, Nodal Office
Mail to bindu.mittal@icicibank.com, krishna.jha@icicibank.com
Also- if someone calls me - PLEASE DO NOT TRY TO ASK ME TO INVEST IN ANY OF THE PRODUCTS.