The bank s*cks full time! I have a full list of bad experiences.
After a lot of frustrations and disappointments with the bank I typed
on google ICICI SUCKS, to my shock, an uncountable blogs and sites
were available and I thought that me and my friends are the only
ones. Well here I am along with the huge community of sufferers.
And the story continues...ICICI remains the worst customer
service provider. After the pathetic response I received on my first complaint
to ICICI (ICICICARE=019-428-050’), I had promised my self that Ill never put a
complaint forward to this bank as no action takes place. But the bank staff is
so well trained to annoy the customers that they have to come back to this
section time and again. Yesterday 24/12/07 I went to GK-2 branch of ICICI bank,
I stood by the ’May I help you section’ for 10mins & no one was on the seat
to help. After my 10 mins on stopping a staff member passing by I requested if
he could help. I wanted to withdraw an amount of 40, 0000Rs from my NRI account.
He said the systems are down and we cannot help. On my asking what should I do
he replied- you can withdraw the money from the ATM machine. I said but there
is a specific limit to withdrawal from ATM. To my shock he said yes the limit is
250000 but you can try, as the machine can sometimes give huge amount of
money!!!
I said to this staff person if that’s the case then how safe
is banking with ICICI? On which he responded I am trying to help you madam, why
are you questioning this! I was so annoyed that I demanded to speak to the
branch manager. He pointed to the direction of branch operational manager and
walked away. He didn’t ask me to take a seat or to wait, he just walked away.
Out of the 3 branch operational managers 2 were not on there seats and one was
busy with some clients. I kept standing in front of the branch manager for
about 15 mins and then heard some client shouting at the other end of the bank.
This was another client who got furious with the staff in the deposit section.
This staff member was busy eating and having coffee at his desk ignoring the
customer and telling him that the systems are down. Now two were standing in
front of the branch manager to complain, but the manager was constantly
ignoring what was going on in the bank. Then another client Mrs Uma Rao got
furious about something with the staff member and the queue to meet the manager
got bigger but the manger was acting so busy that she didn’t get up from her
seat to sort the matter out. It was already 35 mins that I was standing in the
bank and going through all this. When all three clients got together and
started discussing the issues, the branch manager got up and instead of
listening to our concerns started despising us and ordered the staff members to
sort our problems. I told her that you should listen to our complaints on which
she just kept on arguing and finally walked back to her seat saying that I
don’t think I can do anything.
One of the staff members then asked for my cheque, as the
systems started working. I got my money after an hour of humiliation, heated
arguments and embarrassment. The branch manager and staff members were very
rude, disrespectful and shameless. No one even once apologized for all that
happened. I being an NRI client could not understand how can a bank treat their
customers like dogs?
My previous complaint letter went into ICICI recycle bin but
this time shall try and do whatever I can.
I am forwarding this letter to Hindustan
times along with my previous complaint letter and will also publish everything
online. I believe that there should be an end to customer harassment by the
ICICI.