Hi Friends,
If you remember last time I came with the review
Review link :https://mouthshut.com/readreview/42001-1.html
( if it is still alive ) , this time again I am furnishing my poor experience
from ICICI-BANK.
Sometimes cheque gets vanish from ICICI-ATM, sometimes Money has
been Debited from account saying OTHER BANK CHARGES ( though
I didn’t deposit any cheque on my account) , May ask you what short of
service ICICI-Bank is providing !!!
Last time my cheque was vanished from ICICI-Bank ATM and I had to
fight a lot for it. That time also it took 3 months to get that money credited
in my account.
And this time also without any prior information money has been debited
from my account. Atleast I have this much right to know WHY and HOW
this money has ben debited from my account.
On 1st of October Rs. 125/- has been debited from my account saying
OTHER BANK CHARGES ( whereas I didn’t deposit any cheque on my
account ) Moreover if a cheque gets bounced then the fine would be
Rs. 50/- for others cheque and if I issue that Cheque from my a/c and that
gets bounced then the fine will be Rs 200/- ( as said by the ICICI-Ph. Banking
Customer Care Exec. ) But I could not know how come this Rs. 125/- has
been debited from my a/c !!!!!!
I initially do not use ICICI-A/C due to this ignorance to the customer.
On the way of my road if I ever need money - I visit ICICI. In fact I have
become frustrated using ICICI ACCOUNT.
Regarding this matter , Several time I contacted Ph. Banking Exec.
Each time they assure me that within 2 days the same will me informed
to me but in vain. Even asking for their EMPLOYEE CODE they refuse
to give that. Each time they give a docket complain no but I do not get
any solution !!.
Regarding this matter I contacted the below person on the below
mentioned dates but no result !!
Dated Contact Person Approx. Time Complain No.
29-10-2003 Ms. Mohna 1.20 pm 90-169397465
31-10-2003 Ms. Rima 4.20 pm 90-171168171
03-11-2003 Ms. Amita 1.24 pm Didn’t provide any C.N.
05-11-2003 Ms. Risha - Didn’t provide any C.N.
10-11-2003 Ms. Kavita & 4.10 pm 90-176847212
Ms. Deepika
Using Phone banking if you are unable to provide us the solutions, then
what is the use of Ph. Banking !!!!
Each time I call & waste my time on them but each time they just say
’’we have forwarded your complain to our senior dept.’’ Even asking
’’Whom should I contact then’’ I do not get any proper answer but for
the assurance of solving it within next 2 working days.
I must say ’’ TODAY ICICI-BANK HAS LEAST INTEREST IN
SOLVING CUSTOMERS PROBLEM !! ’’ LAST TIME WHEN
MY CHEQUE WAS VANISHED FROM ICICI-ATM, AFTER MY
LONG EFFORTS ( AROUND 5 -6 MAILS IN 3 MONTHS ) THE
MONEY WAS CREDITED IN MY ACCOUNT.’’
SO NOWADAYS IT HAS BECOME NECESSARY TO CHECK &
REMEMBER EVERY TRANSACTION - SINCE ICICI-BANK
CAN MAKE ANY MISTAKE AT ANY TIME. AND IF A PERSON
DO NOT REMEMBER HIS EVERY TRANSACTIONS HE WILL
NOT EVEN COME TO KNOW ABOUT THIS TYPE OF THINGS.
Then what should we expect from ICICI Bank ??
Regards.