Its highly very disappointing to see the type of service that is given to a customer who has been affliated with such a reputed bank for about 5 years. All I requested was a mobile number update. Not sure if my request is mis-interpreted.
To begin with, I did not refer to any xyz website. I had referred your own website and had followed the instructions to the T.
The link says that the documents needs to be couriered to Mumbai and since I was unable to walk in to a nearby branch while I was in India, I had couriered it to Mumbai on Dec 22, 2015 and it got delivered on Dec 28th, 2015. After a week when I checked my account to see if the number got reflected, it was still showing the old number. So when I dropped an email to your customer.care@icicibank on Jan 4th and after about 3 conversations in email and endless waitings to speak to one of your CC executive, on Jan 9th 2016 I get an email stating that I must courier to some Hyderabad address. May I know what is missing here?.
Why is this discrepancy in your own site and among your own employees?. As a customer, which detail must I rely on? Should I keep sending emails for a quick reference or should I visit your website?
Was it my mistake in couriering the documents to the address mentioned in your site, which clearly states the address? Or was it my blunder to have opted your bank for an account?.
I am sure that if at all I send the documents to Hyderabad office, I would get another email asking me to send to some other address. When I requested that you co-ordinate and forward my documents from Mumbai to Hyderabad, nobody responded. I am forced to assume that nobody at your bank wants to take ownership.
Its very pathetic to know that nobody responsible is available at your bank.For a mobile number update, you are taking a month.
After repeated follow ups, on Jan 13th, 2016 the customer service people said it will be processed by Jan 22nd, 2016. And on Jan 22nd, they say it will be processed on or before January 30th, 2016
Pathetic!.