ICICI bank is the lousiest service provider. Not sure why the hell I am still stuck with these morons. Used to provide exemplar service way back in 99-2000 when I began banking with them. This used to be the one stop shop for all my requirements.Today their gimmicks far exceeds their delivery.
Rishton ki jamaa punji: MY FOOT. There is this dumb ad about this cutting a birthday cake for a new customer (existing customer go to dogs is what they are trying to say). I have been with ICICI for last 11 years (recently moved most of my business to HDFC). They did not send even an e-greeting for my birthday.Then there is this old lady who talks all day to a manager (are we so naive to believe this?) to indicate that they value the customer.
On the ground their action has lot left to be desired. My brother took a home loan 2 years back. Today he is running around to get the final amount disbursed. Each person is pointing to the other. The Manager says he is in training "and I cannot attend to you now".
Summary: Kharab Rishton ki Jamaa Punji is what they are. Avoid this bank at all costs.
Venkatesh.