Though I have an account in this bank, I rarely use it. Main reason to have the account is the online trading facility. Sometimes I need to put cash into the account to buy shares etc. Everytime I go to the branch I see a long queue of people and usually takes 20-30 mins wait to get ur work done.
Recently had to draw money from this account so to avoid the long queue, I decided to draw from ATM (even the ATMs are having long queues). After a 15-20 mins wait in ATM.
I see that the ATM centre has 4 machines of which 2 are labelled "OUT OF ORDER", The remaining 2 have another notice on them saying "cash withdrawal only upto 4000 per transaction and only 100 rs notes will be given". Now imagine my fate of drawing 25000 from this ATM all in 100 rs and 8 transactions. To worsen the situation, the money would get struck in the machine sometimes and I had to call the security guy to neatly get it out. After counting all the notes I had a thumb pain :(
After all the circus I see their punchline "We make banking a pleasure". What a joke