Hi every one,
This is the first ever review I am writing. I felt it is necessary that I do this so that every one will come to know the way ICICI bank is making a fool out of every one. I have this to say about this bank, I suffered a lot just because I opened a NRE account with ICICI bank.
The customer service officers are the worst people you will talk to in your whole life. This issue is important because everything will be fine with anyother bank untill you end up having some kind of problem for which you need customer service.
ICICI customer service is the worst you can get in the market. I had three different unforgetable experiences with these rude people after I opened my account in december 2004. I am willing to share this with anyone who is interested. I have just now decided to cancel my account. Hope it goes well. Its not only the customer service officers who lie to you (and I tell you what they are pretty good at this) but the supervisors are a step ahead (infact several steps ahead). These people are trained to tell lies I guess. They use certain statements which are common for all the customers like I am not responsible for other officers assurance, you are talking to me for the first time so I will need four days time, the bank is closed now(ofcourse it will be closed if I am calling from USA it will be night in India).
Every one is a supervisor, they are not trained to handle any kind of situation, because they dont know anything. That is why they tell lies. Do not think of writing or complaining against any one because you are assured that the only thing you will get is nothing (except for an auto response email). you can conclude that they do not care for their customers as they can certainly afford to loose you.
With the number of customers increasing everyday they have stopped worrying about customer service. I think its time for people who agree with me to let all of their friends know about the way this bank handles customers. The worst thing in any bussiness is telling lies which this bank is fully capable and trained as far as I know.