I have been with ICICI Bank from 2003 and they were my primary bank for most of this time(I recently pulled out all my money). While I have a couple of positive things to say about them(longer hours, decent ATM network), I must warn any potential ICICI Bank customers: STAY AWAY FROM ICICI They will rob you blind! I was cheated by ICICI Bank(and also by ICICI Prudential Life Insurance Company in a separate case) in a recent foreign exchange transaction. They took 34 days to credit my US$ cheque instead of the usual 7-8 working days for a provisional clearance! They also gave me a lousy exchange rate(Thousands of Rupees difference). Challenging ICICI Bank via their Customer Service is useless. I got their top-level Mumbai people involved, but still nothing worked. What all you get from them is some useless letter that doesn’t admit to any wrong-doing! Over the phone, they may admit to their mistakes, but they will NOT put it in writing; they will NOT make amends for their mistakes. They will not comply when you ask for their records(obviously they’re hiding information from you).
They call me a HNI because of the high account balance I had with them-but that didn’t prevent them from charging me Rs. 506 for a simple DD! If you are not careful, you are sure to get cheated by ICICI Bank. In my dealings with the Branch people and the corporate officials in Mumbai, I find them to be crooks. They are polite, yes. But they are all crooks.
You are better off taking your money elsewhere!
If you want more details, you can write to me directly at sai.nellore@gmail.com.
-sai nellore