This is the recent fraudulent ATM Cash withdrawal (Rs.60, 000/-) done in Mumbai (while I was in UAE).
ICICI Bank initially took a month saying they will co-operate with me in the investigation& they will refund the same if it is proved that it is fraudulent transaction.
I was regularly getting mail asking for various documents like (Photocopy of Entire Passport with Visa page, ATM card copy which is in my possession here in UAE etc) ** *
Finally this is the reply:
It is the responsibility of the customer to safeguard your card & PIN & hence ICICI is not liable to Refund this amount.***When I replied to the bank asking for the history of my ATM card(i had to investigate myself), it was understood that the PIN is generated Via IVR from a mobile number which did not belong to me. However ICICI has comprised on customer data confidentiality by sharing personal details with the fraudster & helping him to generate the PIN.* **Even the account manager is not responding to my mails....this is extremly bad service from ICICI. Never have an a/c for ICICI. I am just waiting to close all my ICICI & break relationship with fraudster bankike this.
ATM Card No. : 4213 9562 3801 5349
GURUDATT NAGESH MANIKERE Validity (12/05 THRU 02/21)00971507568084