ICICI should allow customers to close accounts in any branch of their choice. Recently, I was denied to do so and asked me to go to the branch I had opened my NRE/NRO accounts. My wish was to close inactive NRE and DEMAT and trading accounts( inactive since 2 years).
ICICI should establish a full-fledged branches in the country NRI lives. This could help NRIs to close their inactive or unwanted accounts as needed. Currently, their approach is ICICI asks NRIs to visit their branch in India to close accounts. ICICI should also provide ON-LINE closing facility on their website.
ICICI should keep eye on inactive accounts and suggest customers to close such accounts before accounts become dormant.
ICICI should email summaries of their phone banking conversations.