I am frustrated with ICICI Bank They are nothing but a bunch of people who tells lie after lie. They dont understand the value of a customer and waste their time like any thing. Banking with them is a an experiance from hell.
I have many stories with suffiecient proof, but I like to highlite one of them here. I am having an bank account with their Rohini, New delhi Branch. Whenever I go to the bank some people from bank roam arround and pesued me to have a credit card.
Mistakenly I applied one card in anticipation that it will be easy for me to pay the dues via my bank account.
On 9th April 2006 I applied for card and my house verification done on 15th May 2006. After calling them nos of time I have not recieved any suitable reply.
On 4th May 2006, when I called there customer service, it put my phone on hold for 9 minutes and after that I came to know that their is no application done by me. I cant argue as they never provided me a reciept of application.
Is this the right way to deal with customer?? Please look at my losses:
I throw away my existing Citibank Card once they have done the verification.
All my bills are paid through CC, so I am unable to pay many of them, which have a mandatory requirement of paying through CC.
2 Full months time loss and need a fresh application again.
This is a wonderful example of lies and depriving a consumer’s right. Banking with these organizations is like an nightmare. I have reported the issue to RBI and other consumer cooperative agencies. I will update this once I recieve the reply from them.