I have an ICICI account with an ATM card. This bank expects me to maintain an average balance of 5000 and if you dont you are charged 750 for the quarter.
Any bank will give anyman a loan of 5000 if he agrees to keep this amount in his a/c and wont withdraw. For this loan one may have to pay a max of 200. Is it morally right to charge 750? I requested them to send a mail a fortnight before the end of quarter ( they send you mail free for umpteen things - you may ask them to send a mail if your a/c is debited/credited for greater than 1000) that I had to keep a balance of a particular amount to avoid charges. They refused.
One has the option of closing the account when you feel you may not be maintaining reqd balance at the end of quarter. In the same way if you lose a card you have pay Rs 200 but you can close and open a new account free! Can anything be funnier?
I live in Chennai. I had gone to Delhi where I lost my card. I reported to block the card by phone. They gave me a number which I did not notice. There is no proof - no mail or sms from them to say that the card is blocked. After some four days I see in their website a purchase of 5500. I agin rang and was told my card was not blocked but it will be done.
I sent mail and verified. One can never have a proof when one blocks the card. After several meetings and personal trips for nearly two months I was asked to lodge a complaint and send them a copy of FIR. The police will not file an FIR but accepted my complaint.
I cant find any use of complaining the police of a card that too which was blocked. In this confusion my wife’s card ( she is a joint a/c holder0 was blocked. Cant I send them a debit note for at least 1000 for their mistake. Still my problem is not solved.
I rate them as worst in spite of polite service for two reasons: exhorbitant and (immoral?) charges and not taking precaution like citibank and make people suffer.
I am not trying to sell anything. One should opt for a debit card of a bank like citibank where one has to enter the pin while purchasing