It does not connect properly and even after getting connected, they do not have proper answers and instead of providing solution they connect the phone to silencer and later it gets disconnected.
Stupid AH service. I am with ICICI only because it is a salary account else I prefer SBI or CitiBank.
My Case: I made a transfer to a wrong account and to reach customer care to complaint is equal to a task meeting Prime Minister of India. Even after reaching, the response is same as like with Prime Minister... Long Silence.
I HATE ICICI!