I’m Porko Nargunan, Working for a software concern. My salary is credited in ICICI bank and holds an ICICI Titanium credit card. This complaint is regarding the Fake promise and cheating behavior of a telecaller for incentives(I believe) from KS Business Solutions, a telemarketing concern associated with ICICI for promoting Jet Airways Coral Credit card.
The promise was, No joining fee and entirely a free credit card since I’m already an existing user of ICICI Credit card and my salary account with ICICI. I know ICICI as a genuine bank and I’m holding my salary account for more than 2 years and I haven’t come across such a worst situation.
Both the Telecaller and Field executive(Ramasamy) lied for incentives(I believe) for selling the Credit card, even asked while signing the application. They said it’s just mentioned in the application but will not be deducted since I’m an existing user of Titanium credit card and holds a salary account with ICICI.
Please find the detailed information below:
Name: Porko Nargunan
Phone Number: 9884668287
Date of telecaller called me first time: 15-Oct-2013
Date of application submission: 18-Oct-2013(Asked about the joining fee, and Ramasamy and the telecaller said no charges will be deducted, it’s completely a free card)
Date of mail enquiry sent to my official mail ID: 24-Oct-2013
ICICI Credit Card Application Ref No. 2013296000113
Joining fee: Rs.1250(Deducted on 03-Nov-2013)
Date of Joining fee deducted: 03-Nov-2013(Before receiving the credit card - Called the customer care on 04-Nov-2013 and they asked me to contact back after receiving the card.)
Date of card received: 05-Nov-2013
ICICI Jet Airways Coral Credit card number: 4748 4600 1222 1003
Associated ICICI Jet Airways Coral American Express Credit Card Number: 3747 420068 73009
07 –Nov-2013: Called Ramasamy the field executive(Only SPOC), said will get in touch with the concerned person and withdraw the joining fee.
11-Nov-2013: Called Ramasamy again, said he had raised a query to withdraw the joining fee within 2 days
13-Nov-2013: Called Ramasamy again, said it should be withdrawn by this time, and said he will contact the respective person and let me know. By the meantime you can use the card and the joining fee will be withdrawn.
15-Nov-2013: Called Ramasamy again, he asked to call me the next day between 9 AM to 10 AM, so he will be in office and will do it then and there. So I can my card and the joining fee will be withdrawn.
16-Nov-2013: Believing him, I used my card in a super market for just Rs.262 to kick start.
23-Nov-2013: Called Ramasamy and he asked to call me between 11am to 12am, when called said he had informed Fathima, a backend support executive and she will get in touch with me.
25-Nov-2013: Fathima doesn’t call me and got her number from Ramasamy and spoke to her, she said we can’t do anything and if I tend to cancel my card it will be a black mark for me, so we can give you some free gifts for compensating, I didn’t accept that, coz to avail that I’m not ready to spend unnecessarily. Finally she said she will be get some report and check for the telecaller details and asked me to call her on the next day between 5 to 6 pm.
Only then, I came to know that none of these is been communicated to ICICI bank.
26-Nov-2013 – Called Fathima and she said, she joined only on 24th-Oct-2013 and can’t able to generate the report before that. Said she will get in touch with her MD to resolve this issue and said she will call me the next day before 2 pm.No calls received and called them at 5pm the next day.she gave the mobile to a person named “Anand” and he said no queries were raised till now regarding the issue and he is not aware of anything and asked me to cancel my card by visiting the nearest branch within 30 days.
Telecaller number:+91 8608001866
Ramasamy(Field Executive):+91 8608100931
Fathima(Back end support executive):+91 8438202663
KS Business Solutions:+91 9092510151
Request your kind attention on this which totally makes the trust curve down on ICICI credit cards to recommend the same to others. Kindly help me in this scenario to proceed further. Thanks and Regards,
Porko Nargunan.