Now I spend many saturdays at ICICI bank home loan branches, where I come across many customers (alias victims) who are either looking for a loan switch (which is neither easy nor cheap)or part payment since the bank has raised interest rates to unreasonable heights. The interesting thing is ’floating interest rates’ float’ mostly upward and rarely downwards (despite all lowering down from RBI).
Most customers look tired of dealing with bank, every one has some or the other story of dissatisfaction. If you think bank means relationship business please think twice as there is nothing worse than a bad relationship.
If u noticed ’hum hain na campaign’ is out as the bank too has realized that they can’t afford the service level (8-8pm) for which most of the service class joined them.We are back to our old fashioned public sector bank where people are nice and banks can be trusted :)