I have had a bitter experience with ICICI Home loan department. When one applies for a loan the Bank people are at your doorstep, all forms are filled and the cheque is also delivered to you at your house.But when you complete the loan and want your Original House documents back, you are left high & dry to run from pillar to post. ICICI is no exception. When I completed repayment of my loan and requested for my house documents, the customer care representative informed me that I had not paid two installments three years back. I asked them how ICICI kept quiet for three years, they had no answer. I also produced the latest computer generated sheet from ICICI stating I have no dues.
They refused to accept and kept on registering my complaint in their call center.The irony is that each time you have to speak to a new or different person in their call center and explain the whole story right from the beginning.At one point of time I refused to talk to them and sent out a stinker mail stating that I am going to consumer court after which they started acting. Finally with great difficulty, I got my documents back. They had also to refund some money to me which also took a while and I got it only after fighting.So be extremely cautious when you approach ICICI for Home Loans.
However their Banking Department is extremely customer friendly and I have found them to be proactive and helpful