I had taken home loan from ICICI bank, first I had applied online and nobody contacted me for collecting documents. Later I escalated the issue to Director but got the response from Customer care executive / manager that too when I called them told them that I have escalated the issue and I have not received any response. I have mails with me for all escalations and communication. In spite of esclation to CEO as well it took too much time to complete the process.
Again now I have applied for new home loan, had discussion with customer care for eligibility they immediately told me the same. Friday evening I had given the documents(I am existing customer of ICICI bank(salary account), ICICI Direct & ICICI Home loan. Still all documents were required on Friday evening I had submitted documents of resale property i.e.existing owners agreement with builder, completion certificate, Index II, I had not taken copy of Pan Card of mine as well as my wife so it was pending. I thought process will get initiated.