I have taken a property in Rajasthan for which I approached ICICI branch in
Rajasthan. The experience has not been good while interacting with
executives out there. Till the time you don’t finalize, people will follow
you like anything, but once you take the loan things changes from that
second onwards???
When I started processing I was told that 90% of loan amount will be
sanctioned and at the end only 85% amount is sanctioned stating some dam
reasons.
Total 20 lakhs were sanctioned against which 16.7 lakhs were disbursed. I
asked for clarification about disbursement of 3.3 lakhs rupees pending with
ICICI for home improvement. I was told that ICICI will not be able to
disburse that amount unless I put my own money and start improvement and
subsequently by observing the progress ICICI will disburse the amount.
In the start when I had approached ICICI, they told me that everything will
go smoothly and as soon as I submit the quotation, I will get 30% of the
quotation amount for home improvement. Home loan is taken to make a home not
to buy a building and at the start of career I cann’t put my money which i
have already invested (15%) in making initial payments.
At last I was told that 16.7 lakhs which has been disburse, will be
considered as final loan amount and processing of EMI will start for the
same amount. But there was no response and no processing was done and I was
told to pay interest for the that month. This was not fair from ICICI side.
When you raise complaints at customer services, you get those regular
apologize with no solution or reference to problem being mentioned.
With all my experience, I would not ask anybody to go to ICICI Home Loans
division for any Home loan purposes. I would rather go to Nationalize Bank
for the same.
The problem is that I can not come out easily with this ruined relationship
with ICICI as the exit options are also biased towards ICICI.
What I feel, any business which is done, without heart and without focusing
on customer, will not run in the long run. This is my advice to ICICI Home
Finance, that please look at customer first. If customer would not be there
so will be faith of ICICI Home Finance.