After calling customer care so many times and getting reply " Our server is very busy", I called the LOMBARD branch and finally visited the Lombard guy at Trinity circle (in side the building of Indian Oil petrol pump) for renewal of my vehicle insurance.
Along with the premium amount he is forcefully asking me to pay 290/- (for some personal coverage). As I am reluctant to accept this, the guy said, the NSM( National Sales Manager) ordered to loot customer by that said way. I have no option but the lose my wallet or go for some other insurance company. I choose the later one. So request you to be careful of the ICICI LOMBARD guys and think before you buy a LOMBARD product.