I took an ICICI Lombard Bike Insurance last year from the website.
This year when I want to renew the policy after login into the website, I could see my previous policy but when I try to renew it says the policy is not found.
Contacted call center, first they told me that I can not renew online as their policy number (looks like they have another number (offline?) corresponding to my online policy number ) is not updated on their system -- and they need good 6 days to fix it, without any guarantee & my policy is expiring in 2 days, which they knew. The only alternative is to give my credit card details over phone to an agent to renew it.
Such a pathetic service from ICICI Lombard & I can not imagine if I were to go with claims.
Bye bye ICICI Lombard, some other insurance company is awaiting for me ...