I had applied for ICICI Prudential Life Insurance (smart kids)in July for an insurance of Rs.5 lacs for my son, Alaric Lewis. So I paid the first installment of Rs. 25, 000/-, vide cheque no. 496980 dtd. 14/7/2009 drawn on Saraswat Bank, thru Blue Chip, Kalyan Branch.
The cheque was cleared by ICICI on 17th July. After a week their Dr.visited me for a medical test and said that I am fit and ICICI too will confirm and send a letter to that effect. After a fortnight I received a letter from ICICI to do a medical test done at ApolloHospital, to which I reverted to Blue Chip if it is required, so they said that it should be ignored because their Dr. has confirmed that I am medically fit.
I also faxed to them my thyroid test reports for which I take mild doses of Eltroxin 50 mg tablets and now the reports are normal. Moreover thyroid is not a major disease. After a month I enquired about the policy, I was informed thru Blue Chip that my cheque has not been cleared (that is the first error). I was shocked to hear that because my passbook clearly states that the cheque has been cleared on 17th July.
When these details were forwarded to ICICI, now they said that I am not medically fit to be issued a policy so my policy has been withdrawn (2nd error). On hearing this I was in a mental trauma, because my medical tests did not prove either. I was mentally disturbed so much that I got muscle spasms due to severe tension. Now after 2 months I received their cheque of Rs. 25, 000/- vide cheque no. 313358 dated 12/9/2009. On receiving this I was relieved of all the tensions that had created that atleast I got my principal amount, so I deposited this cheque to the bank and found that ICICI has stopped the payment of this cheque (3rd error) . Now they say that my policy has been accepted and will be receiving shortly. I fail to understand why till today ICICI has not issued a policy to me in the very first place.
The mental trauma involved in this is tremendous. This is against the ethics of any Insurance Company. Moreover I had to pay the outward cheque Return Bank charges of Rs.55.15 for NO FAULT OF MINE. Hence I want ICICI to pay me the penalty for all the mental trauma and extra bank charges levied on me. I would complained to the Consumer Forum to intervene in this matter and give me proper justice. So is this not a comedy of errors??