Let me first say that it doesn’t surprise me to see so many bad comments about this cheat Insurance Company. I personally never would have bought health insurance from this company but they managed to victimize my unsuspecting father.
In 2008, ICICI company sales officials met my father to sell Health Insurance Policy. My father mentioned to the sales official that he is unable to read English properly and has limited knowledge of Health Insurance Product and hence will not be able to buy. The sales official tried convincing him that my father need not worry about documentation as it is his job to get it done. Further he used the bait that my father had pre-existing medical condition so he should take insurance. My father fell into his trap and after disclosing all his medical condition, he agreed to opening the policy with the assurance given by the agent that all things will be taken care of in documentation and he will get the insurance despite his pre-existing medical condition.
My father continued dutifully paying the premium and when he needed to settle a bill in Nov 2011, he was denied a claim citing pre-existing disease (which he had disclosed at time of policy inception). The ICICI Prudential legal team has been highly unhelpful and malafide in their intentions when responding to queries from me. In every letter they come up with some random absurd reasoning for denying claim and when I repute them in my response letter they again send another letter with some other reason.
Now they are refusing to even give details of the medical test conducted on my father and further are not even refunding the premiums paid and fund value (as they have cancelled the policy). They are blatantly asking to go to court knowing that they have full lawyer force and a common man would find it difficult to fight the lawyers.
I have also complained to IRDA and hoping for them to provide justice.
If anybody has any suggestions, please let me know.
This is also an advice to anyone planning to buy ICICI Prudential policy. Please refrain. They are a cheat and fraud company. Just think if you can ever associate the word "TRUST" with this company the way you can associate with product like TATA, BAJAJ etc.
I am sure ICICI prudential officials are so unconcerned that nobody would be monitoring complaints made by people about them on social forums like this. I just hope to receive the due claim to me for medical bills.