I had 2 problems with ICICI
DAY1:
1) I created 2 Mutual Fund orders same day,
10, 000 for SBI Magnum Tax Saving
10, 000 for Sundaram BNP Tax Saving
2) From my bank account they deducted 20, 000 as follows:
10, 000 for Sundaram BNP
10, 000 for Sundaram BNP
They deducted 10, 000 for Sundaram BNP 2 times instead of 1 time?
Thus I lost my 10, 000,
Since I had only 20, 000 in allocation, thus my order for SBI Magnum got rejected saying insufficient balance I got MF of only 10, 000 and no money refunded to me.
DAY2:*
I sent mail to helpdesk@icicidirect.com but no acknowledgement from them, (on their website they have mentioned that we will send you complain number). then I reminded again via mail but no response.
And Wehen I complained to Customer Care, that person told he have filed complain and gave me complain Number
Day4:
and after 2 days I called to check the status of complain,
they told, there is no complain on this issue from you. You just talked to our representative that is only mentioned there.
Then I filed complain again and they told to respond after 7 days only. Since nothing can be done.
*Day 5:
*I did one more transaction and was successfully executed.
Day 6:
I allocated 10, 000 from bank balance to MF
and tried purchasing MF, it said you dont have money in your account,
then I tried get back my 10, 000 and from then I am not able to withdraw my 10, 000
THUS I LOST MY 20, 000
Then I talked to customer care 4 times but nothing happened,
Then I went personally to ICICIDirect office and he also not filed my complain told to wait till next day
But I called customer care again and told them to file another complain for my this 10, 000 and got another complain number. and they told it will be resolved next day
Day7
Nothing happend to my second complain, I did not get my 10, 000 back,
and got reply of first mail today
And they told that your first problem is solved.
hey guys, I did not get any money back from them no response from them.
very bad, when we are paying entry load 2.25%, 700 p.a. and other brokerages on trading then what is this bull sh+t.
Alok