I have been using this site for trading for about 8 years. It is just pain and pain and pain. The most frequent problem is that the website does not open and it happens every other day.
You place an order early in the morning, it is sent to the exchange only by about 10:30 or later! It is not so bad in case others like Kotak.
I have a joint account with my wife. I had submitted PAN card proof from the very beginning. I submitted the PAN card proof for my wife around the end of December 2006. 31st December was the deadline for submitting PAN card proof, failing which the account would be suspended. My account was suspended even after submitting the PAN card proof.
When I confronted them through they blamed the branch. I sent mails to them in this regard. 4-5 mails weere not responded, they claim that they never received them. I still have those mails in my mailbox. I got a response only when I forwarded a mail that I received from NSDL, informing suspending the account.
The call center people were blaming the branch and branch showed me the details(including the docket number and date) when the proof was sent to their Mumbai office. It is very clear the the people at Mumbai office goofed up or misplaced the proof and suspended my account. I submitted the proof again to get the account activated.
I followed up the case for about a year, to get an apology from them. These morons accepted their mistake after about 6-7 months. After that, I asked for a written apology letter. The shameless b sent me a letter saying that they apologize for the issued raised in the e-mails. They did not have the guts to mention in the letter that they goofed up. Finally one lady called up and said that I am a valued customer!(I also hold savings account and credit card, unfortunately. The experience is equally bad with them) and they are very concerned about this incident. It is the same old shameless sorry, what else can these people do?
I have taken about 15 minutes to write this review. ICICIDirect site has not opened in all these 15 minutes.