I have my Demat a/c with ICICI.I had connected for change of name and address for my current demat a/c with the exchange of shares.
I was requested that present the pertinent records and was given a confirmation of completing the thing by 2 weeks time by Mr. Anand.Four months down the line, still it has not been finished.
When I began catching up with the staff individuals from ICICI, Coimbatore Trichy road branch, then abruptly they found that change of name is unrealistic in the current record and old record must be shut and new record ought to be opened.This took them 1 and a half months.