I have been using ICICI Direct since the last 10years. and what I have to say is the site is very slow and the capacity of the server is just not enough to take peak time load.
I have realized this on many ocations and also complained it to the help desk and they acknowledged the same and told me that they have been resolving the issue.
Yesterday, whole day, barring for a few minutes, especially the day next to the USA markets gave a huge bounce, and when our own markets rose very high, we the customers of ICICI Direct were not able to participate in the rally.Personally, I was sitting on a huge short position and I was not able to square up the same and cut my losses.I missedbuying any stocks, and by the time the site came up the market also has recovered.
ICICI Direct charges me for holding a Demat and Trading account, but whats the use when the site is not up a crucial times, when the investor can take benefit out of it.
I would recommend other users who are planning to open an acciunt with ICICI Direct to move to Reliance Money, where the charges are very low compared to ICICI Direct and the site too seems quite friendly, I am moving over and so as some of my friends are.
ICICI Direct needs to improve its infrastructure, to stay in the business, whats the use when you need the most the site is not running, even now are I am writing this review, the site is not able to show my portfolio or my watchlist or even modification to account etc.
Regards
NC Mishra.