I have been using idea services since last 10 years and in return what they gave me was ridiculous. I use the idea prepaid rs. 448 plan which grants me 1 gb data, 100 sms, unlimited local, roaming and national calls daily. by mistake I had left my data pack open for an hour and when I saw my balance was rs. 0 which was rs. 200 before when I called customer care service they said I have been using data pack beyond the given one and so my balance had been deducted when I asked them that it was not showing by dialing the number given, I did not get a proper response and he cut the call saying server went down.