Terrible pain to deal with such kiddish/amateur IDFC bank.
Well, I understand IDFC bank is new in business; however, I am sure, we customers would not be going through the pain having to deal with such kiddish Bank, had they come prepared in business.
I am really not sure, how are they managing their customer service, oh, hold on, are they really even care about their customers in the first place, forget about providing bare minimum customer service. Because all the modes of communication customers have (email/customer care/bank landlines etc), would not never get any response OR the response we get is as good as “No Response”.
Firstly, nobody answers/replies to your calls/emails. Out of any blue moon, if somebody answers your 50th call of the day, don’t be surprised to get the standard answer for all your different types of issues & be ready they will hang up on your face anytime eventually.
The same treatment you get from customer care staff as well, if at all you can reach that no, you got to have a hell lot of patience to keep trying, however, no guarantee, and you will be connected in a day.
There are many more, but, just sharing two instances, Mr. Faiyaz from the Mumbai office answered 02249657522 & Mr. Rahul at customer care 18605009900.
They, like, all other staff are not trained on anything, least they can do is not to be rude, should change sentences rather just repeating only one small sentence to all different issues we have & have the decency to not hung up calls on customers face.
Specially, Mr. Faiyaz(who answered my call at 02249657522, at 4.04 pm on 17th Feb 2020), I think, is not been treated well at work, so, he thinks he has all the liberty to vent all his anger/frustration out on customers. He hung up on my face twice, the third time he thought it’s not necessary for him to pick up the call.
I wish I could also be working for a bank, who trains their employees to give a standard answer to customers all different queries/complaints/requests & you still get your salary.
I was not sure, this is how capable are IDFC bank’s training/customer service/public relations departments.
I have a crystal clear visualization on how staff must be typically working at the bank, like, we see any old 90’s comedy show reflecting how employees worked in any government office then, to my surprise, my government-related work is getting done faster than this bank.
It’s been 1-year approx I have been still just filling PMAY form, unfortunately, no staff knew as basic as how to fill the form themselves, so, it took 1 month for them to actually assist me in filling the form. Post, he & all others are just disappeared, since then forget about me getting any assistance on the status, no one even bothers to even reply to my multiple calls/emails.
Oh, by the way, hats off to their technical system, since they have no answer to customers problems, they have done setting of “email delivery failure”, so, you really can’t reach them at customer.care@idfcfirstbank.com, you got to keep emailing them, cos out of some magic one email gets through, however, you still get no response.
So, wondering, how to reach IDFC bank, when no calls/emails/customer care responds?
Still keeping my cool, displaying my patience & have been religiously calling/emailing daily as a ritual, every day no response on a single occasion. I have started wondering, the aggression with this bank entered the market, are they going to shut at the same speed?