I purchased an IFB 20SC2 on january 2010. I preferred IFB only because of the after sales service I got for my washing machine. I expect the same from them for oven also. But the service was disappionting. after some months rust came out from the top and sides of the oven I informed the service person he said it was not rust but the food particles and said he will bring a liquid to clean the same.
we started using the oven there after and day by day rusting was more. service person for washing maching used to came once in six months for free service when contacted the service person it was said that we will provide only service to washing machine and if free oven service is there we will inform. If any problem occurs I was advised to lodge complaint.
I have no doubt that product is good but service is worst.
when the generation of dust became so much issue I called the service desk. Then he said it was not food particle it was rusting and need to change the part and will cost more than Rs 2000/- the I asked why this happens he said it is due to cooking food in microwave.
So please do ensure service of oven at least once in six months