We bought the IFB Microwave 38SRC1 thinking we were getting an all-in-one microwave with convection and grill. It worked ok for a couple of weeks, then from time to time it kept stopping in the middle while heating. It would work for a few seconds and then stop and we would have to re-set the timer again. This was infrequent to start with but then it became very intolerable.
We called their customer support, which firstly is very rude, and they take a very long time to handle their cases. We went mad over the phone with them. Most of the time they claimed they had some computer issues and told us to call back. Finally, we got the IFB showroom owner in our area to chase them down and get them to send a technician to repair the microwave.
The technician came and they decided they had to replace some parts which needed to be ordered from their factory in Goa. They took more than a week to get those parts(I live in Bangalore, which should not take that long)! They finally fitted the parts and the microwave still doesn’t work!
They told us they cannot even replace that piece because they don’t have any in stock anymore. They want us to choose another model, but why should we? I ought to get a full refund if they cannot replace the exact same model.
Please don’t buy any IFB product because their customer support is horrible to say the least. It was the biggest mistake we did.