I am forced to write here due to my bad beginning with IFB product and service.
I purchased a 38 lit microwave on last Thursday (28 Nov, 13), after repeated calls engineer comes for demo on Tuesday (3 Dec, 13). He found that the piece is dead.
He said it will get replaced, since then I have called them many times to get the status and since last 2 days I am speaking to Mr Gaurav (9389605301) from IFB. He assured that the piece will get delivered today but it is not done. His excuse was that the delivery went yesterday too but they didn’t had your numbers so couldn’t reach you.
It has put a very bad impression about IFB as a whole because of poor product & service response and I am afraid to think how this journey would be with such a bad start.
For past one week, it has become a show piece.
Writing here with a hope that immediate possible actions would be taken.
Thanks,
8604913375.