Update: This issue was resolved by IFB.
RK International, Franchisee of IFB, Nerkundram, called regarding a free service and came home on 18th march 2015 and replaced a washing machine part charging us Rs 1800. The machine started leaking as soon as they left and we called the number given on their bill. No one picked up.
The same guy has been previously been sent by IFB earlier and my wife recognised him.
Subsequently we called the call centre and told them about the leak in washing machine. Today, on 21st march, some from Global Solutions, another IFB franchisee turned up and said that the part replaced was an OLD piece and that the part around the heater was broken.
I want someone to call me immediately and address this complaint as we have been cheated. My ticket number is: 1100192391
It’d be such a big risk letting in a known IFB franchise personnel into the house. Before I go to the authorities regarding cheating and risk posed by your personnel to women at home, call me and resolve this asap.
Name: Rajasekar