My Experience is not different from many of the people here. I had IFB washing machine which stopped working. I called Customer Care, they promised to send there technician within 24Hr. I waited for 24Hr and called again, then technician appeared. After just looking at IFB machine for just 1 minute he listed 3 components (This made me think that I made is mistake in buying IFB products) which needs to be replaced and told me to better go for AMC as it will cost just little more but I will be serviced for one full year. I made the payment for AMC and he told to come next day with the components.
One thing surprised here was that person asked for visiting charges. If one has made AMC then why one need to pay the visiting charges. After taking the payment for AMC that person never appeared again. I called Customer Care to found that the compliant is successfully resolved. When asked what is the criteria for closing the complained, they were not able to answer. Every time I call customer Care, they will local Bangalore number which never worked. Looks like my money to buy IFB washing machine and money given for AMC is gone in drain.
So my advice is never buy any IFB products.