My initial complaint regarding the machine was closed by the technician with the comment that the required part was not available. and this was the same fellow who suggested me to take an AMC for 2 years. Is that what your people do when a part is not available? just forget about the customer without even informing them.
Why do you sell AMCs for products which do not have parts available? This is simply daylight robbery.
This is the same way Country CLub works:
Sell cheap vacation plans to people then dont even let them use the services by selling all their inventory in the open market.