Pathetic service . My consumer complaint to the dealer is mentioned in the email belowSir/madam
My machine is under your amc.I had launched a complaint about my machine two months ago.the model is senator front load.there was no action taken for 15 days.
Then after giving enormous number of calls one guy comes home does some two hour job and says this is not the problem.there is some other problem so I will send the other technician.then the other guy comes home says I need two parts.tub n some other.
I will get it in a day or two.he comes back after five days.open up the entire machine n then says I have got a wrong spare part.again says I will get the right part in two days.it has been 8 days since then.no call no information.the machine is still kept fully open.
Please let me know how to get my work done.I have had the worst experience of my life with your company.I regret my decision of buying an Ifb product.in future your co.products will not be there in our buying list due to your reckless and useless customer service.hoping this mail does some good to us.we live in a family of 17 ppl n I have two lil kids.it’s getting really bad.if ur company cannot rectify it then please give us a maid or a spare washing machine.hope this mail would make u ppl take some action.believing that you are not as senseless n reckless as your customer service in INDORE(m.p)