I had bought IFB Washing Machine Elena DX Front loading 5.5 kg on November 04, 2010. The serial no. is 907130113. This products comes with 4 year 100% warranty. IFB was supposed to provide the 2 FREE services. I have not received a single one. When I asked customer care about service, the person said that it is not our responsibility. The customer should call us and then only we provide FREE service.
First two years went well. In 2013 I started facing below problems:
1.There are several cracks on washing machine. Check pictures for details.
2.There is water leakage from bottom of washing machine.
3.There is lot of noise when the washing machine is in drying state.
I called customer care in August 2013. My complaint ID is 11229490. I neither received call from IFB nor someone from service team came to check problem for a week. I called then again. Then couple of service team members claiming that they are from IFB visited my place. When I asked their names, they were not ready to give any identification. They were even not knowing about how to open washing machine to check the problem. For leakage problem, these guys applied favistick but it didn’t work. I was still facing issues.
I again called customer care in first week on November 2013. My customer code is 2544607 and complaint ID: 11804318. The customer care person told that the last complaint reported is resolved. When I asked the resolution details, he was not able to explain the same and tried to convince that I should give one more chance and they will send service person in next 24 hours and fix all the issues. I neither received call from IFB nor someone from service team came to check problem for a week.
Today, after a week; I called customer care and asked for status. They still need 24 hours to send a person at my place.
THE CUSTOMER SERVICE IS PATHETIC. YOU ARE THE WORST. TOOK MORE THAN 3 MONTHS BUT STILL NO RESOLUTION.
IFB people, if you are listening; kindly get this product replaced.
I AM NOT GOING TO RECOMMEND IFB PRODUCT TO ANY OF MY FRIEND OR RELATIVE.