Fed up with IFB Service.....
I had Purchased an IFB Maxidry 550 clothes dryer in October 2012 with 4 year warranty. I was promised that it will be installed and a Demo provided within 24 hours at my residence. Despite giving 3 calls to their service centre over a period of more than 2 weeks, nobody from their service centre came to install it and provide Demo. One of their person called after 15 days and asked me if he could come for a demo and If I required a trolley costing around 1000-1500 Rs. I asked him to give a Demo but I do not require a trolley. He never came because I had refused to buy trolley from them.
After 3 months of use, it’s switch developed a problem. I launched a complaint on 5/2/2013 with the customercare vide complaint no. 10431915. I was assured that my complaint would be attended within 24 hrs. Nobody attended the complaint for next 48 Hrs. I started calling their service centre but they never attended the complaint always promising to attend within a day. On 12/2/2013 one of their representative came and examined the appliance. He said that the Switch needs to be replaced and it will be done in 24-48 hrs.
Nobody ever came. Since then, I have made atleast 30 -35 calls to the service centre( including its manager Mr. Tarun/ Chief Mr. Jogender) without any response (They simply refuse to pick up phone). I had contacted their Head of customer care Mr. Jaffrey at the cll centre. He promised to get it done in day. He has also failed. All efforts to contact their Branch heads and other officials in Delhi proved futile. The telephone numbers (011-3030889676 & 011-30889678) provided by them keeps on ringing without anybody picking them up. The net result is that after 21 days of filling complaint and after making atleast 50-60 calls( I have the call records) the issue remains unresolved, my dryer is not working and I am now approaching the Consumer court in Delhi for either return and refund OR replacement of my defective appliance OR immediate repair ALONG with the compensation.
This is a message to the management of IFB appliances that no company can survive without its customers. This quality of service is not going to do any good to their business. I shall be putting these reviews on all consumer forums.