After 2 months my Oven get repaired today on 30 Dec 2008*
Complaint NO 2354561 dated 28 Oct 2008.
After several follow up with Customer care team a service person visited my residence and informed that Power Board has some problem and it has to replaced. After that no response/communication from Service Centre.
After hearing my problem, customer care given area service manager’s name and mobile number. Tried and tired to contact him over phone send several sms no response. He may too busy *( thanks to the quality of IFB Products).
Again contacted customer care and they have given Branch Manager’s name and number. He responded immediately and instructed service engineer to update the status. NO response from service engineer. ( If he is not ready to follow the instruction of his boss how can he service customers. See the attitude)
Again contacted Br Manager same thing repeated and he informed me Spare Part is on the way from Goa.
Finally on 26th December, when My family of out of city for holidays, I have received a call from local office of IFB saying that Spare part is ready with them Iinformed them I will be back on 28th.
The person contacted me told that he will come on 29th and finish the work. On 29th contacted their office, lady picked up the phone informed me they will come and repair 29th itself, till noon nobody turned up, I have made a reminder call she once again confirmed the same. At 6.00 pm I tried to contact the office nobody picked up the phone. Then I contacted Br Manager again and he informed me they will come on next day.
30th morning again contacted the office she informed me that they have some urgent work to be completed on previous day. ( may be a complaint registered before me)
Finally, it happened on 30th December, TAT 2 months 2 days.
I never faced such a worst after sales service even from a PSU or State Government Organisation. I never expect such a worst experience from a reputed MNC.
I do not know whether it is IFB policy or due to individual who is response for implementation.
Calicut