We were convinced, especially after I had a great experience with the standard fitment GE dishwasher in the US, that we needed one in India too. IFB has managed to impress through good performance of their washing machines, hence we set out to buy the Neptune.
From the viewpoint of purchase experience in Delhi, I am neutral. The corporate office cum godown cum display unit cum sales point is tucked away in one corner of Delhi(Okhla Ph3). The lady who handled our sales really gave it her 100%. She managed to make us speak with the service engineers and fitters so that we could find answers for typical questions like 1) What kind of material can we put in 2) What if water/power is unavailable suddenly etc.
We paid little less than 25K to purchase it. The delivery happened on time. Installation however, will make sure you know and feel in your bones that IFB outsourced its installation and maintenance services. They will come and go at will and take their own sweet time about it. Forget punctuality and "scheduling a visit".
The washer would not function well for the first 5 days and would leave white stains on dishes. Often the detergent holder would have excess detergent left over. The dishes would not dry properly. We started to contemplate returning the machine and going to the management to demand a money back.
The guy who comes to install your machine knows very little about its idiosyncrasies. If you are looking to buy this product, please give it some time and learn to understand the machine. Experiment with the following - level of Rinseaid(we reduced amount drastically and now use it between 1 and 2 marks on the dial), amount of detergant used(we used close to half of what we initially did) and water pressure(the more the better). You will get your optimum cleaning experience. Your dishes will sparkle beyond what you may have witnessed in the past.
It is an investment worth undertaking. The smile on her face will be worth much more than almost any 25K you will spend in your lifetime.
IMPORTANT NOTE: The dishwasher needs regular MANDATORY supply of detergent(dedicated dishwasher-only ones), rinseaid liquid for shining dishes and salt(for water treatment). The cost is 210, 55 and 65 rupees per KG or per bottle respectively. You may need 2 KG salt, one kilo detergent and one bottle of rinseaid a month which totals your DISH CLEANING COST(without electricty and machine EMI) at 395 rupees.*